Shipping and Return Policy

Return Policy

We do our best to provide quality products at affordable prices. If a product arrives damaged, we will provide replacement items at no charge (see details below). The return policy applies only when a product return is requested. For replacement parts, see the shipping damage policy.


Ready to assemble cabinets return policy:

• Product(s) must be received in resalable condition and in original packaging.
• We must receive product(s) within 30 calendar days after receipt of order.
• All RTA cabinet returns will incur a 25% restocking fee.
• You must contact us to obtain a return authorization number prior to shipping the product.
• All return shipments must be traceable. Most shipping companies provide tracking numbers.
• Return shipping cost is customer’s responsibility. We can arrange the return shipping for you; in this case the return shipping cost will be deducted from the refund amount.

Cabinet accessories return policy:

• Product(s) must be received in resalable condition and in original packaging.
• We must receive product(s) within 30 calendar days after receipt of order.
• All cabinet accessory returns will incur a 25% restocking fee.
• You must contact us to obtain a return authorization number prior to shipping the product.
• All return shipments must be traceable. Most shipping companies provide tracking numbers.
• Return shipping cost is customer’s responsibility. We can arrange the return shipping for you; in this case the return shipping cost will be deducted from the refund amount.

Product samples return policy:

• Product(s) must be received in resalable condition and in original packaging.
• We must receive product(s) within 30 calendar days after receipt of order.
• We do not charge a restocking fee on door sample returns.
• You must contact us to obtain a return authorization number prior to shipping the product.
• All return shipments must be traceable. Most shipping companies provide tracking numbers.
• Return shipping cost is customer’s responsibility. We can arrange the return shipping for you; in this case the return shipping cost will be deducted from the refund amount.

We cannot accept returns for the following items:

• Pre-assembled, custom, and modified cabinets.
• Items that have been opened and/or assembled.
• Decorative hardware, organizers, knobs, handles, sinks.

Shipping Policy

Shipping Damage Policy

We strive to minimize shipping damage by choosing reputable shipping carriers and professional packaging materials. However, there are no damage proof items. All shipping damages fall into two main categories: visible and concealed damage.

Visible Damage. Driver will ask you to sign a delivery receipt, note damages before signing the delivery receipt. Any noticeable damage to shipment must be noted on the delivery receipt. Please contact us within 7 calendar days to report shipping damage.

Concealed Damage. If you find damaged items inside undamaged box, report the damages within 14 calendar days after receipt of shipment. Be prepared to submit photos of damage.
If any shipping damage is reported in more than 14 calendar days after receipt of shipment, we will not be able to provide replacement parts at no charge. Shipping companies usually do not accept damage claims that are submitted late.

Please do not assemble cabinets with damaged parts. It is important to receive replacement parts first. Assembling cabinets with damaged parts may result in a claim being completely or partially rejected.

 

Order Cancellation Policy (Order cancelled before shipping)

Ready to assemble cabinet orders cancelled after 1 (one) day from the order day are subject to a 15% restocking fee. Pre assembled cabinet orders cabinet orders cancelled after 1 (one) day from the order day are subject to a 25% restocking fee. We do not always have ability to cancel orders after they enter production and/or preparation stage. If we are unable to cancel an order, it would have to be returned, shipping and restocking fees will apply.

 

Missing Items

Count all items at the time of delivery. Product shortage is unusual and rarely happens but should be handled properly.  If anything is missing, note the shortage on the delivery receipt. All cabinet boxes have product code printed on them (e g W0936 or B30) for easier identifying. Report the shortage within 7 calendar days after receipt of shipment. Feel free to call or email us with any questions regarding Shipping and Return Policy.